See the Troubleshooting section of the ESET PROTECT Administration Guide for more information.You need to setup JAVA_HOME or JRE_HOME and CATALINA_HOME so that you can do some maintenance operations on the Tomcat server like Starting and Stopping the Server. Click Java, deselect the Use default check box and select the Java virtual machine file path ( C:\\bin\server\jvm.dll or C:\\bin\client\jvm.dll) and click OK.Navigate to your %TOMCAT_HOME%\bin directory (for example, C:\Program Files\Apache Software Foundation\apache-tomcat-9.0.40\bin) and double-click tomcat9w.exe ( Tomcat_folder and tomcat9w.exe are examples - use the actual names on your system).If you receive this error while attempting to start the Apache Tomcat service, refer to the instructions below to resolve your issue: If this is a non-Microsoft service, contact the service vendor, and refer to the service-specific error code 1. For more information, review the System Event Log. While trying to start the service, you might receive the following error message, which may result from a Java update: "Windows could not start the Apache Tomcat on Local Computer. If it is not running, click Apache Tomcat → Start.Įrror message from a Java update is received (error code 1) Locate the Apache Tomcat service and verify that Running is listed in the Status column. Windows Server 2012 users: On your keyboard, press the Windows key + R, type services.msc and press the Enter key on your keyboard. Windows 7/10/Server 2016/Server 2019 users: Click Start → Run, type services.msc and click OK. In cases where the ESET PROTECT Web Console is not running, verify if the Apache Tomcat service is running: If you do not purchase a JAVA SE subscription, you can use the Install ESET PROTECT Web Console using JDK guide to transition to a no-cost alternative. As of January 2019, Oracle JAVA SE 8 public updates for business, commercial or production-use require a commercial license.
If you have multiple Java versions installed on your system, we recommend that you uninstall earlier Java versions and only keep the latest version.Make sure that Java, ESET PROTECT, and Apache Tomcat are 64-bit.
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